The Technology Office consists of three areas of focus. Our most rapid growth is in the use of academic-related technologies, so we expanded and organized resources to focus on user support and instructional technology.

The Information Systems team, led by Judy Hoyt, focuses on application development, including Datatel, PAnet, and Web delivery of information. This group ensures the daily flow of information from Datatel to our Web applications to allow for online schedules, student reporting systems and courses.

The Network and Systems Services team, led by Chris Joel, focuses on networking, server management, systems operations, and new and emerging technologies. We recently upgraded to a state of the art server farm facility, which houses approximately 50 plus servers. This group manages all networking services including our domain, exchange servers, firewall, internet access on multiple server platforms (Lotus Domino, AIX, Microsoft Windows), and all voice and data communications technology.

Our third group, the Technology and Instructional Support team is led by David Hasbany. This team’s focus is on providing dedicated resources for faculty, staff, and student support, instructional technology, and overall coordination of the Technology Learning Centers (PACC, Polk-Lillard Center, Language Learning Center, Clift Record Library).

These learning centers are provided to allow students, faculty and staff access to computers and specialized applications in multiple areas of campus. These centers are open varied hours, 7 days a week from 7:30am – 9:30pm.

Another important part of the Technology and Instructional Support team is the Help Desk. The Help Desk consists of individuals dedicated to supporting all computers on campus (hardware and software). They are currently available on an 8:00am – 5:00pm basis, but there are plans for expansion of these hours to support our boarding community. This Help Desk group also organizes a student run support group called the Techmasters. Techmasters are available for support of personally owned computers (software issues only).

If you have any questions, feel free to contact me.

Valerie Roman, Director of Technology
vroman@andover.edu
(978) 749-4611